Privacy Policy

Effective Date: November 2025

1. Introduction

Flusso Plumbing (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or use our plumbing services.

2. Information We Collect

We may collect the following types of personal information:

• Personal details: name, address, phone number, and email address.
• Service-related information: property details, plumbing requirements, and appointment preferences.
• Payment information: billing details when payments are processed.
• Website data: IP address, browser type, device information, and usage statistics through cookies and analytics tools.

We only collect information that is reasonably necessary to provide our services and operate our business.

3. How We Collect Information

We may collect personal information in several ways, including:

• When you contact us by phone, email, or through our website.
• When you request a quote, book a service, or make a payment.
• When you engage with our website, social media, or marketing materials.
• Through cookies or analytics tools that help us understand website usage.

You can disable cookies in your browser settings, but this may affect certain website features.

4. How We Use Your Information

We use your personal information for purposes such as:

• Providing plumbing services and responding to your enquiries.
• Sending quotes, invoices, and service updates.
• Managing bookings, warranties, and customer records.
• Improving our website, services, and customer experience.
• Sending marketing communications (only with your consent).

5. Disclosure of Your Information

We may disclose your information to:

• Our employees, contractors, and trusted service providers who assist in delivering our services.
• Payment processors or accounting software providers.
• Regulatory authorities if required by law.

We do not sell or rent your personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

All information collected online is stored securely on protected servers with restricted access.

7. Access and Correction

You may request access to, or correction of, your personal information by contacting us.

We will respond to all requests in accordance with the Privacy Act 1988 (Cth).

8. Third-Party Links and Services

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external sites.

We encourage you to read their privacy policies before providing any personal information.

9. Marketing and Communications

If you have opted in to receive updates or promotions from us, you may unsubscribe at any time by following the link in our emails or contacting us directly.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

All updates will be posted on this page with the revised effective date.

11. Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy or how we handle your personal information, please contact:

Flusso Plumbing
Website: https://flussoplumbing.com.au/ 
Email: info@flussoplumbing.com.au
Phone: 1300358776